Apex TouchVR

IVR Visual & Smart Menu

Apex TouchVR facilitates customer self-management by allowing them to navigate a visual IVR. TouchVR creates a visual menu of options that helps customers manage their needs independently, avoiding wait times with faster and easier interaction.

  • Migration of customers from the phone channel to the digital channel.
  • Direct operational cost savings.
  • Reduces customer effort by offering immediate and highly effective 24/7 service, 365 days a year.
  • Prevents reprocessing for customers by enabling interaction without the need for usernames and passwords.
  • No need to download additional plugins or applications.

Benefits

Improves the engagement process between customers and the company.

Multilingual and 24/7 customer service, 365 days a year.

Reduces operational costs associated with customer service and increases revenue.

Generates quick responses, simplifying the connection between the customer and their services and needs.

Facilitates digital migration by creating a simple and easy-to-use visual model for non-digital audiences.

How TouchVR works

The customer who needs to call dials the corresponding number.

The application offers a visual interface immediately.

It allows for assistance through an AI-integrated chat

or the option to continue the call in a simple and straightforward manner.

Results

Human Avoidance
+ 0 %
CSAT
+ 0 %
FCR Voice Resolution
+ 0 %

Sucess stories

One of Argentina's top three telecommunications companies approached Apex seeking a specific and challenging solution: providing quality support for its corporate clients

Our client, a global leader in the production and sale of coffee capsules, needed to streamline customer service while maintaining high CX standards.

Our client, a global leader in the production and sale of coffee capsules, faced the challenge of deeply understanding their customers' experience in every interaction.

Our client, a leading company in the distribution sector, faced the challenge of reducing call volume to their customer service center.

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