Apex Bots

Automation and Artificial Intelligence to Transform Customer Experience Interactively and Humanely.

Automation

Business process optimization through consultative analysis and automation of activities with simpler workflows and solutions like Smart Workflow and RPA.

  • Opportunity Evaluation
  • Optimization of desktop screens and operational routines
  • Error reduction and quality improvement
  • Non-intrusive automation applications in legacy systems
  • ROI measurement

Artificial Intelligence



24/7 access to instant self-service through assisted conversation.



Connect with customers on their preferred platform.



Integration through digital channels, including web, mobile, messaging apps, etc.



Pre-built agents: a library of agents ready for common use cases.



Easy management and simultaneous independent workflows.



Data labeling (training AI algorithms with human input).


Bots

AI-driven conversations through devices and platforms with advanced text and voice virtual agents.


Speech to Text

Accurate voice recognition, regardless of grammar, vocabulary, or accent.


Text to Speech

Communicate with customers naturally through advanced dialogue.

AI-Powered
Conversations

are the future of CX

Connect AI and machine learning technology with all our CX expertise.

 

Provide unique, close, and effective service across all channels and platforms.

Automate conversations with your customers without losing focus on quality and experience.

With the support of our specialized team to ensure the best user experience at all stages of the process.

Our Results

Average NPS
0 %
Assertiveness
0 %
Human Deflector
0 %
Savings on Digital Channels
0 %
Savings on Traditional Channels
0 %

Applications by Vertical


Finance

  • Account opening requirements
  • Card delivery management
  • Activate card
  • Available balances
  • Amount to be credited
  • Account summary
  • Financing plans
  • Personal account data
  • Limit increases
  • Loan applications
  • Payments made
  • Account closure
  • Credit card blocking
  •  


Telecommunications

  • Portability
  • Plan benefits
  • Upgrade plan
  • Product purchase


E-Commerce

  • Products and collections
  • Product sales
  • Track shipment status
  • Purchase pickup points
  • Resellers
  • Franchisees
  • Management of “Loyalty and benefits programs”
  • Service days / Technical service
  • Billing and dates
  •  


Healthcare

  • Appointment management & Check-In
  • Location and schedule of facilities
  • Results management
  • Appointment management
  • Coverage and authorizations by health insurance
  • Quotes for private studies
  • Requirements for studies
  •  

Main Features


100% Cloud

Omnichannel

100% secure

API / REST connect

Integration with major platforms

Real-time changes

Real-time information

Focus on user
experience

Sucess
stories

One of Argentina's most important University Hospitals faced significant challenges in operational management and customer experience.

One of Argentina's top three telecommunications companies approached Apex seeking a specific and challenging solution: providing quality support for its corporate clients

Our client, a global leader in the production and sale of coffee capsules, needed to streamline customer service while maintaining high CX standards.

Our client, a global leader in the production and sale of coffee capsules, faced the challenge of deeply understanding their customers' experience in every interaction.

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