An Expert Team and Effective Fraud Prevention Solutions for the Financial Sector
Results
Challenge
With the company’s rapid growth, it became essential to develop a strong fraud prevention unit that could adapt to emerging complexities.
Over the past three years, the company, in partnership with Apex, strengthened three key processes: a specialized onboarding system to verify user information, a fraud prevention system for loans, and a general fraud control process for other types of transactions. The main challenge was to optimize these processes to ensure effective risk management without compromising the customer experience.
Solution
Apex assembled a team of 30 specialized professionals with strong analytical capabilities, dedicated to fraud prevention.
These experts operate within the client’s systems, conducting thorough reviews of user-reported fraud cases.
The team also focuses on identifying patterns and vulnerabilities, ensuring risks are detected early. Additionally, a strict 24-hour SLA was implemented to resolve cases quickly and effectively. Establishing a dedicated fraud prevention team was crucial in protecting both the company’s assets and customer trust.
Value Added
By combining advanced data analytics, real-time monitoring, and specialized validation processes, we successfully reduced fraud risks without impacting business operations.
Additionally, the ability to respond immediately and implement preventive controls enhanced transaction security, reducing fraud exposure and optimizing business profitability. The fraud prevention model developed with NaranjaX has become an industry benchmark, proving that fraud prevention can be effective without compromising agility in the user experience.
Results
The implemented strategy led to over 40 million pesos recovered in 2024 in loan fraud cases, with a 98% resolution rate within the 24-hour SLA. Furthermore, the team handled more than 300 daily cases in loan fraud prevention and 450 daily cases in general fraud prevention, consolidating a highly efficient and reliable operation.