Leaders in

BPO contact center

and customer experience services

Leaders in BPO Contact Center and customer experience services

Hacemos felices a las y los usuarios de

We transform your Customer Experience Indicators

At Apex, we are committed to creating exceptional experiences in every interaction with our customers.

Our robust work methodology, market-leading technology and team of experts enable us to design and manage efficient and effective interactions. We adapt to an ever-changing market to meet your needs.

We are your partner in BPO Contact Center & CX to help you achieve your company’s success.

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over 100 million interactions per year

Present in seven Latin American countries

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97% customer recommendation rate

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more than 50% of our customers have been with us for 10 years

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CX experts

Key Success Factors
of the Apex Model

Our customers choose Apex America due to a combination of factors that make us pioneers in the industry, making us your key partner for contact center solutions and customer experience management.

Technological innovation in BPO:
As the first and only Google Cloud BPO partner in Latin America, we are the technological leaders in providing cutting-edge solutions.
Regional Experience:
We have in-depth knowledge of the Latin American market as a consequence of our 20-year experience in the region accompanying the most well-known brands.
Customized Solutions in CX:
We offer a unique CX consulting model and end-to-end solutions, designed specifically to meet your needs.

Our culture is focused on the well-being of our employees, which translates into a valuable experience for them and for our customers.

Our EX and Operational Management platform, called Way, allows us to measure and improve individual performance in a tangible way, driving operational efficiency.

As partners of the leading technology companies in the market, we have extensive experience in the use of various platforms and services. Our ability to integrate technologies and manage secure and stable environments enhances your customer service.

Our service areas

Customer Engagement

We design how, when and through which channels we can improve your customers' experience.

Customer experience consulting

We are experts in cx consulting and we offer you our experience to advise you at any stage.

Al+ Digital Services

We can provide the most efficient technological platforms and solutions, powered by the best technology on the market.

Customer Care
Content Moderation
Order Processing
Tech Support
Social Media Management

Customer Journey Mapping
Voice of the Customer Analysis
Digital Transformation
Innovation Lab
Service Design

Chatbot and Voicebots
Advanced Speech Analytics
Digital Omnichannel
Self Service Solutions
Employee Experience Platform
WFH (Work from Home) Solutions

How we create
valuable interactions

At Apex we plunge into your business, understand your processes and listen to your customers. Collaboration with our clients is key, that is why offer all of our experience to co-create customized solutions together.

But it doesn’t end there. We implement, measure and continuously improve. This dedication allows us to deliver quality interactions that have a positive impact in your customers’ experience.

A people-centered culture

Our culture is at the heart of Apex America.

We define ourselves as a people-centered company, where proximity is our core value. Our strategy is based on creating an environment of closeness and well-being for our employees, enhancing their individual development.

We measure our success by the satisfaction, results and impact we generate in the communities we serve. At Apex, people are at the center of everything we do.Work at Apex Call Center.

Join us and become part of a culture that fosters personal growth, diversity and empathy!

Why our clients
choose us

Client Centric

At Apex America, customers are at the center of everything we do. Our management and operational model is based on having horizontal, close and frequent conversations as the foundation of our partnership.

Agility and Flexibility

We stand out for our ability to adapt and customize. We configure products and services tailored to your needs. We act with speed and agility to generate accurate diagnoses, design optimal solutions and carry out successful implementations.

Advisory Model

Our consultative approach and operational excellence model, based on the industry’s best practices, allow us to transform your operations with an innovative approach backed by extensive experience in diverse scenarios and business scales.

97% of our customers
would recommend us

"They are a great team, that, when faced with any need, are able to respond in the best way possible"

"The closeness of their team, the atmosphere you feel in their offices and the "people model" with which they manage their people"

"Their work capacity, the value of their resources and the flexibility in management."

"Closeness to the client, flexibility to face new challenges. Cohesion in their team"

"From Apex, I highlight the culture and customer focus"

Become one of our customers

We support you in the co-creation of the successful transformation of your Customer Experience

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