We are
Apex America
We are a leading BPO and Customer Experience company in Latin America, founded in 2003 by Argentinian entrepreneurs.
Our 20 years of experience and more than 11,000 professionals in seven countries, have helped us forge solid relationships with more than 50 global companies, becoming their strategic partners. We have created a technological pole of excellence to unleash the human and professional potential of our teams, putting people at the center of everything we do.
Currently, we offer innovative solutions in customer experience management, designing, implementing and managing end-to-end solutions to provide the best experiences in different customer service channels.
We focus on understanding customer needs and ensuring that every interaction counts, increasing brand loyalty and revenue for the companies that rely on us.
Our
DNA
We are a diverse and committed team based on closeness, our distinctive feature, which guides our relationships and practices. It also allows us to listen and respond to needs in an agile and flexible manner.
Mission
Our mission is assembling a team of people who want to leave their mark on the world. We are inspired by this vision to work in generating a positive impact in the communities where we are present through our programs and initiatives that focus on diversity, equity and inclusion, social volunteering with local impact, employability and professional development of people.
Vision
Our mission is to become a global Customer Experience organization specialized in Digital CX that guarantees room to develop both human and professional potential to its highest capacity.
We seek to be the partner of choice for each and every one of our clients in all the services we provide.
Our
values
At Apex, our values are the foundation of our culture and guide our every action.
Respect
Respect is a central pillar of our company.
We understand it as a two-way street, where each of us has the right to be respected and, in turn, the obligation to treat everyone at Apex with respect. We foster an environment where consideration and respectful treatment are essential in all our interactions, both internal and external.
Commitment
Commitment is a fundamental premise of our organizational ethics.
It is the responsibility of each one of us to apply and develop a culture of compliance, responsibility, and exceeding expectations within our environment. We strive to apply individual and collective commitment to everything we do, from customer service to internal operations.
Being #1 from our customers' perspective
We constantly strive to be the best at what we do, not from an abstract viewpoint, but from our customers’ perspective.
Understanding and aligning with their expectations and needs is the key to transforming them into our goals. This approach drives us to achieve exceptional results and maintain close, valuable relationships with our clients. Being number one is a work methodology we apply across all our activities to guarantee their satisfaction and success.
Our leadership team
We are proud to have a highly skilled and committed management team. Our leaders are the backbone of our organization.
Their experience and strategic vision guide the organization’s constant growth.
Working towards
a better world
Leaving the world a better place than we found it is not just a statement.
We believe in social responsibility and sustainability and have numerous programs and actions that demonstrate our commitment.
Every one of our employees joins this mission, actively participating in diversity, equity and inclusion programs, social volunteering with local impact, and striving to contribute to the well-being and development of the communities in which we operate.
At Apex, we are not only focused on providing high quality services, but also on creating a positive impact on the world through our work and actions.
Our
history
Since its inception, Apex America has fostered transformation and growth, both for our talented team and for the communities we serve. Our values guided our journey since day one. This allows us to understand our past and, with a consistent ethical vision, to envision a future full of promise and opportunity.
Founding
2003
Founding of Apex America in Cordoba, Argentina, with two service centers focused on offshore customer service outsourcing
Opening of the third operating center
2005
Sykes Enterprises Inc. acquires Apex America
2006
Apex America returns
2010
Apex America returns to its founders, reaffirming its original values and vision
Strategic Consolidation
2011
Consolidation of the regional expansion strategy in Argentina and the incorporation of the service center in Asuncion, Paraguay
Strengthening the strategy
2012
Consolidation of the regional expansion strategy with the inauguration of the operating center in San Pedro Sula, Honduras, to provide services to the American market from Central America. In addition, a third operating site is opened in Resistencia, Argentina.
Continuation of plans
2013
Continuation of expansion plans in Latin America with the opening of offices in Santiago, Chile, to develop the local market
New market opens
2014
New market opens in Brazil, strategically connecting the Americas at a global business point, with São Paulo joining the operating centers
Growth
2015
Inauguration of two new operational centers in Talca, Chile, and El Salvador, reaffirming the presence in Central America and reaching 89% NPS.
Recognition in Latin America
2016
Recognition in Latin America for best practices in innovation and leadership, applying proprietary models and reaching 92% NPS
Launch of Alfred CX
2017
Launch of Alfred CX, Apex’s first chatbot service, which combines an artificial intelligence platform with the personalized attention experience of an advisor to manage the digital customer experience. In addition, our workforce reaches 5,400 employees in 11 sites in Latin America
Apex becomes a strategic partner
2018
Apex becomes a strategic partner to more than 30 global clients, developing the Advanced Speech Analytics ASA platform with AI and NPL
Continuation of growth
2019
Continued growth and expansion with the opening of operations in Colombia. In addition, WAY, the comprehensive Employee Experience and Performance platform for employees is launched.
Google Partner
2020
Significant milestones reached by becoming the first and only BPO in Latin America to sign a partnership and collaboration agreement with Google Cloud to develop services and solutions focused on customer experience
Continuation of growth
2021, 2022 & 2023
Continued growth and expansion with the opening of operations in Peru, working with regional and digital clients, and reaching more than 60 clients with whom we work to provide the best experiences