We are
Apex America

We are a leading BPO and Customer Experience company in Latin America, founded in 2003 by Argentinian entrepreneurs.

Our 20 years of experience and more than 12,000 professionals in seven countries, have helped us forge solid relationships with more than 60 global companies, becoming their strategic partners. We have created a technological pole of excellence to unleash the human and professional potential of our teams, putting people at the center of everything we do. 

Currently, we offer innovative solutions in customer experience management, designing, implementing and managing end-to-end solutions to provide the best experiences in different customer service channels.

We focus on understanding customer needs and ensuring that every interaction counts, increasing brand loyalty and revenue for the companies that rely on us.

Imagen de WhatsApp 2023-09-06 a las 09.43.09


We are a diverse and committed team based on closeness, our distinctive feature, which guides our relationships and practices. It also allows us to listen and respond to needs in an agile and flexible manner.


Our mission is assembling a team of people who want to leave their mark on the world. We are inspired by this vision to work in generating a positive impact in the communities where we are present through our programs and initiatives that focus on diversity, equity and inclusion, social volunteering with local impact, employability and professional development of people.


Our mission is to become a global Customer Experience organization specialized in Digital CX that guarantees room to develop both human and professional potential to its highest capacity.

We seek to be the partner of choice for each and every one of our clients in all the services we provide.


At Apex, our values are the foundation of our culture and guide our every action.


Respect is a central pillar of our company. We understand that it is a two-way street, where each of us has the right to be respected and, in turn, the obligation to treat everyone at Apex with respect. We foster an environment where consideration and respectful treatment are essential in all our interactions, both internal and external.


Commitment is a fundamental premise of our organizational ethics. It is everyone’s responsibility to apply and develop a culture of compliance, accountability and exceeding expectations. We strive to apply individual and collective commitment in everything we do, from customer service to internal operations.

Being #1 from our customers' perspective

We constantly seek to be the best in what we do, not from an abstract perspective, but from the perspective of our clients. Understanding and agreeing on clients’ expectations and needs is the key to transforming them into our objectives. This approach drives us to achieve exceptional results and to maintain close and valuable relationships with our clients. Being number one is a work methodology that we apply in all our activities to guarantee your satisfaction and success.

Our leadership team

We are proud to have a highly skilled and committed management team. Our leaders are the backbone of our organization.

Their experience and strategic vision guide the organization’s constant growth.

Humberto Sahade

Co-Founder and Board Member

Marcelo Cid

Co-Founder and Board Member

Denise Henry

Board Member

Patricio Rios Carranza

Board Member

Alexander Boot


David Benadof

VP Holding Latam

Leandro Phillips

Chief People Officer

Florencia Oria

Chief Financial Officer

Carolina Marconetto

Chief Technology Officer

Mariana Fernández

Argentina General Manager

Cristián Sepúlveda

Brazil General Manager

Juan Manuel Alonso

Chile & Perú General Manager

Sandra Orelo

Paraguay General Manager

Working towards
a better world

Leaving the world a better place than we found it is not just a statement.

We believe in social responsibility and sustainability and have numerous programs and actions that demonstrate our commitment.

Every one of our employees joins this mission, actively participating in diversity, equity and inclusion programs, social volunteering with local impact, and striving to contribute to the well-being and development of the communities in which we operate.

At Apex, we are not only focused on providing high quality services, but also on creating a positive impact on the world through our work and actions.


Since its inception, Apex America has fostered transformation and growth, both for our talented team and for the communities we serve. Our values guided our journey since day one. This allows us to understand our past and, with a consistent ethical vision, to envision a future full of promise and opportunity.

Skip to content