Apex TouchVR
IVR Visual & Smart Menu
Apex TouchVR facilitates customer self-management by allowing them to navigate a visual IVR. TouchVR creates a visual menu of options that helps customers manage their needs independently, avoiding wait times with faster and easier interaction.
- Migration of customers from the phone channel to the digital channel.
- Direct operational cost savings.
- Reduces customer effort by offering immediate and highly effective 24/7 service, 365 days a year.
- Prevents reprocessing for customers by enabling interaction without the need for usernames and passwords.
- No need to download additional plugins or applications.
Benefits
Improves the engagement process between customers and the company.
Multilingual and 24/7 customer service, 365 days a year.
Reduces operational costs associated with customer service and increases revenue.
Generates quick responses, simplifying the connection between the customer and their services and needs.
Facilitates digital migration by creating a simple and easy-to-use visual model for non-digital audiences.
How TouchVR works
The customer who needs to call dials the corresponding number.
The application offers a visual interface immediately.
It allows for assistance through an AI-integrated chat
or the option to continue the call in a simple and straightforward manner.
Results
Sucess
stories
Premium Services for VIP Clients in LATAM
Our selection process considers knowledge and experience in the digital market. We assess written communication skills. We train according to the necessary profile for each industry type. We evaluate our team based on their behavior on social media.
Premium Services for VIP Clients in LATAM
Our selection process considers knowledge and experience in the digital market. We assess written communication skills. We train according to the necessary profile for each industry type. We evaluate our team based on their behavior on social media.
Premium Services for VIP Clients in LATAM
Our selection process considers knowledge and experience in the digital market. We assess written communication skills. We train according to the necessary profile for each industry type. We evaluate our team based on their behavior on social media.
Premium Services for VIP Clients in LATAM
Our selection process considers knowledge and experience in the digital market. We assess written communication skills. We train according to the necessary profile for each industry type. We evaluate our team based on their behavior on social media.