Apex TouchVR
IVR Visual & Smart Menu
Apex TouchVR facilitates customer self-management by allowing them to navigate a visual IVR. TouchVR creates a visual menu of options that helps customers manage their needs independently, avoiding wait times with faster and easier interaction.
- Migration of customers from the phone channel to the digital channel.
- Direct operational cost savings.
- Reduces customer effort by offering immediate and highly effective 24/7 service, 365 days a year.
- Prevents reprocessing for customers by enabling interaction without the need for usernames and passwords.
- No need to download additional plugins or applications.
Benefits
Improves the engagement process between customers and the company.
Multilingual and 24/7 customer service, 365 days a year.
Reduces operational costs associated with customer service and increases revenue.
Generates quick responses, simplifying the connection between the customer and their services and needs.
Facilitates digital migration by creating a simple and easy-to-use visual model for non-digital audiences.
How TouchVR works
The customer who needs to call dials the corresponding number.
The application offers a visual interface immediately.
It allows for assistance through an AI-integrated chat
or the option to continue the call in a simple and straightforward manner.
Results
Sucess stories
Our client, a leading clinical analysis laboratory, faced the need to automate appointment management, improve web check-in, and efficiently refer inquiries to advisors.
One of Argentina's top three telecommunications companies approached Apex seeking a specific and challenging solution: providing quality support for its corporate clients
Our client, a global leader in the production and sale of coffee capsules, needed to streamline customer service while maintaining high CX standards.
Our client, a global leader in the production and sale of coffee capsules, faced the challenge of deeply understanding their customers' experience in every interaction.