Apex
Bots

Automation and Artificial Intelligence to Transform Customer Experience Interactively and Humanely.

Automation

Business process optimization through consultative analysis and automation of activities with simpler workflows and solutions like Smart Workflow and RPA.

  • Opportunity Evaluation
  • Optimization of desktop screens and operational routines
  • Error reduction and quality improvement
  • Non-intrusive automation applications in legacy systems
  • ROI measurement

Artificial Intelligence

24/7 access to instant self-service through assisted conversation.

Connect with customers on their preferred platform.

Integration through digital channels, including web, mobile, messaging apps, etc.

Pre-built agents: a library of agents ready for common use cases.

Easy management and simultaneous independent workflows.

Data labeling (training AI algorithms with human input).

Bots

AI-driven conversations through devices and platforms with advanced text and voice virtual agents.

Speech to Text

Accurate voice recognition, regardless of grammar, vocabulary, or accent.

Text to Speech

Communicate with customers naturally through advanced dialogue.

AI-Powered
Conversations
are the future of CX

Connect AI and machine learning technology with all our CX expertise

Provide unique, close, and effective service across all channels and platforms.

Automate conversations with your customers without losing focus on quality and experience.

With the support of our specialized team to ensure the best user experience at all stages of the process.

Our Results

Average NPS
0 %
Assertiveness
0 %
Human Deflector
0 %
Savings on Digital Channels
0 %
Savings on Traditional Channels
0 %

Applications by Vertical

Finance

  • Account opening requirements
  • Card delivery management
  • Activate card
  • Available balances
  • Amount to be credited
  • Account summary
  • Financing plans
  • Personal account data
  • Limit increases
  • Loan applications
  • Payments made
  • Account closure
  • Credit card blocking

Telecommunications

  • Portability
  • Plan benefits
  • Upgrade plan
  • Product purchase

E-Commerce

  • Products and collections
  • Product sales
  • Track shipment status
  • Purchase pickup points
  • Resellers
  • Franchisees
  • Management of “Loyalty and benefits programs”
  • Service days / Technical service
  • Billing and dates

Healthcare

  • Appointment management & Check-In
  • Location and schedule of facilities
  • Results management
  • Appointment management
  • Coverage and authorizations by health insurance
  • Quotes for private studies
  • Requirements for studies

Main Features

100% Cloud

Omnichannel

100% Secure

API / REST connect

Integration with major platforms

Real-time changes

Real-time information

Focus on user experience

Sucess
stories

Business Case / Premium Services for VIP Clients in Latam

Our Client approached Apex looking for a strategic partner to implement a new business line specialized in serving VIP clients. This segment included influencers, media personalities, and key professionals in [...]

Business Case / Expert Team and Effective Fraud Prevention Solutions

With the company's rapid growth, it became essential to develop a strong fraud prevention unit that could adapt to emerging complexities. [...]

Business Case / Supporting the Disruptive Success of a Fintech

The challenge was ambitious: build an omnichannel experience for the customers of an emerging fintech from scratch, positioning itself as a benchmark in the financial ecosystem. [...]

Business Case / Digital Experiences for a Constantly Evolving Market

Our client’s initial challenge was to develop a 100% digital service that not only met user expectations but could also scale alongside projected growth. Establishing an efficient operation aligned with [...]

Become one of
our customers

We support you in the co-creation of the successful transformation of your Customer Experience