The HERO model (Healthy and Resilient Organization) promotes a culture of comprehensive health in employees, teams, and organizations, and it is proven that they build more effective and resilient teams in the face of adversity.

Google, Facebook, Boston Consulting Group, and Bain & Company are some of the healthy organizations that are implementing this model, according to CNBC, as the best companies in terms of employee care. What are the results that these organizations show? Healthy employees and teams, high levels of psychological well-being, healthy organizations, defined as high organizational performance, and evidence of corporate social responsibility.

To achieve this, these organizations carry out systematic, planned, and proactive efforts to improve processes and results, both for employees and the organization as a whole. Understanding the comprehensive well-being of employees is crucial to providing attention in all areas that make up their daily work: emotional management, HR, and support. We cannot focus solely on emotions and not address doubts or everyday requests such as equipment, access, or certificates, for example.

Comprehensive well-being surpasses emotional management; it is, above all, being able to provide the employee with the conviction at the end of the day that they were heard, valued, and helped to make their task successful and without obstacles. Sharing a breathing exercise would be of little use if the employee had a hectic day but their personal requests, such as a salary inquiry, cannot be resolved. Being attentive to the needs of our employees, two years ago we designed and developed DALA, our Comprehensive Wellness Assistant, which we keep constantly updated, with new features every two months.

This tool is an empathetic conversational chatbot that allows self-managed resolution of needs, from the most immediate to the most complex. Initially, it provided support in emotional management and now it has added IT and ADP support, personnel administration, as an area that manages employee-related issues.

But this development is not isolated; it has a team that makes DALA’s evolution as a 360° assistant possible. The main objective is to cover the entire journey of employees seamlessly, with them at the center of the operation. That is why we incorporated DALA into WAY, our Employee Experience digital platform created from self-managed and intelligent conversational attributes, where each employee finds all their personal information and operational functions in one place, making it hyper-personalized, and providing autonomy and ease in managing their day-to-day activities.

With this synchronization, we achieve collaborative teamwork of DALA with WAY to turn the platform into a conversational experience, where the employee is at the center.

One of the characteristics of these virtual assistants is that they provide a uniform experience to all members of a team, regardless of where they are physically. There is no longer a need to share an office to achieve closeness, and it is precisely this aspect that makes it the ideal tool for remote work.

Its effectiveness was proven during the pandemic period with remote work, as it was a fundamental tool for achieving containment, unity, and belonging. As highlighted in Globant’s study, remote work is here to stay and revealed that 46% of managers found it very difficult to provide emotional support to their teams.

With these assistants, just a click away, you can provide containment, emotional assistance, support, and solutions in HR. It is one of the most important points for the success of these tools: respecting cultural differences, language, and idiosyncrasies. If we want to achieve closeness, unity, and belonging, we have to speak the same language as the team.

Healthy organizations understand that the employee is the center of their operation, and that is why to achieve well-being within an organization, strategies must be based on the needs of the employee, if we want the person to be able to give value and meaning to what they do at the end of the day.