Apex
Omni
As consumers become increasingly connected, we orchestrate each channel with integrated capabilities to understand and address their respective needs, regardless of the interaction’s origin.
Omnichannel Support based
on 3 Fundamental Pillars
People
- Our selection process considers knowledge and experience in the digital market.
- We assess written communication skills.
- We train according to the necessary profile for each industry type.
- We evaluate our team based on their behavior on social media.
Processes
- Management of the entire digital services chain.
Adapting language to the consumer’s profile. - Crisis management and programming.
- Customer journey consultancy.
Tools
- Omnichannel technology.
- Apex Insights, our Speech Analytics platform for customer experience.
We ensure brand reputation by balancing it with consumer freedom of expression.
Service
Respond to customer inquiries, manage all social media channels, and direct requests to the appropriate areas.
Process
Insights for posts and production of all material based on brand guidelines.
Surveillance
Responses to customer inquiries, attention to all social media, and personalized responses.
Moderation
Identification and action against inappropriate and illegal content, such as incitement to crime and discrimination.
Managing over 60 million interactions per year
we specialize in handling our clients’ conversations on voice platforms, digital channels, and social media.