We boost your
customer experience
At Apex, we combine experience, consulting, and technology to deliver solutions tailored to your needs.
Somos tu
NextGen Partner
Te ayudamos a crear experiencias memorables para tus usuarios utilizando los mejores servicios basados en tecnología para CX
Customer
Engagement
We design and implement strategies to strengthen your connection with your customers, providing support throughout their entire journey.
We help you deliver memorable and efficient experiences in every interaction.
Experience Management
We’re here to take care of your users, providing exceptional solutions across analog and digital channels. Our service is personalized, responsive, and high-quality. Trust us to manage your customers’ experience as if it were our own.
Customer Service
Our Customer Service is the friendly voice that answers your customers’ questions and needs, providing quick answers and solutions.
Customer Care
We are dedicated to customer satisfaction with exceptional, personalized service that fosters brand loyalty.
Trust & Safety
We keep your platforms and online communities safe, ensuring that users have safe and secure experiences.
Tech Support
We provide top-level technical support to resolve user issues and questions, ensuring a hassle-free experience.
Content Moderation
We moderate the content on your platforms, ensuring it remains safe and appropriate for all users.
Collect & Recovery
We focus on recovering outstanding payments and managing collections across a variety of sectors, ensuring efficient transactions and maximizing revenue by achieving agreements and commitments with your clients.
Order Processing
We simplify and accelerate order processing so your customers can access products and services hassle-free. We offer a comprehensive solution that covers everything from order taking to inventory management, shipping, and collecting your customers’ orders.
Customer
Experience
Consulting
We design and implement strategies to strengthen your connection with your customers, providing support throughout their entire journey.
We help you deliver memorable and efficient experiences in every interaction.
Customer Journey Mapping
Discover opportunities for improvement at every touchpoint.
We analyze each stage of your customer relationship to optimize their experience and maximize their satisfaction.
Voice of
Customers
We listen to what your customers say and transform data into strategies.
We apply advanced methodologies to interpret customer feedback and make data-driven decisions.
Digital
Experience
Modernize and digitize the customer experience.
We help you integrate digital tools to offer agile, efficient experiences aligned with current expectations.
Innovation
Lab
Data-driven strategies to optimize every interaction.
We implement continuous improvement plans to perfect the customer experience and optimize your operations.
AI & Digital Services
We are a Next Generation BPO with deep expertise in customer experience-focused technologies. We offer a wide range of products and services powered by technology and artificial intelligence.
Chatbots - RPA
Intelligent automation for 24/7 support.
We implement AI solutions to respond to inquiries quickly, efficiently, and frictionlessly.
Speech Analytics
Discover key insights with voice analytics.
We extract valuable information from customer conversations to optimize processes and improve the experience.
Omnichannel Platforms
Unify all your channels into a single, integrated experience.
We facilitate seamless communication across all touchpoints to ensure a consistent experience.
Self-Service Solutions
Empower your customers with self-service tools.
We implement digital solutions that allow users to resolve their needs frictionlessly.
Employee Experience
Boost your teams’ performance and engagement.
Our platform facilitates talent management, improves performance, and improves the employee experience within your operation.
Work From Home (WFH)
Flexible models for effective remote operations.
We develop strategies and tools to enable your team to provide exceptional service from anywhere.
Digital Solutions
to boost Experience
Using world-class technologies
At Apex America, we are pioneers as the first Google Cloud BPO Contact Center partner in the region, giving us exclusive, early access to the best available technology and the latest developments.
Our expertise merges with these cutting-edge tools to create digital products specialized in customer experience.
