Apex Way
Comprehensive Employee Experience Platform
The future of comprehensive employee experience management is digital and relational. At Apex, we have developed an ecosystem of platforms and products that allows us to create a new, personalized digital experience for our employees, centered on their needs.
Individual
Performance
We use our Speech Analytics platform alongside a specialized team to help each employee achieve their goals and obtain the best results by providing better experiences.
Emotiona
Well-being
We designed an emotional assistant that helps identify feelings and work on them to manage emotions quickly and personally, increasing people’s well-being.
Integrated
Communication
A unified communication portal that allows us to deliver personalized information to each employee according to their needs and role.
Training and
Development
Apex University is the platform designed for the development, training, and education of each individual in the organization, with personalized learning paths according to the needs of each role.
Individual Performance
Our ENFOCO Performance module allows employees to set goals on performance indicators and develop improvement strategies, enabling them to identify and prioritize the best ways to achieve their objectives as part of a coaching process based on a conversational model.
Clustering
Classification and grouping of employees according to predefined criteria associated with operational performance indicators.
Analysis
Our CX Team analyzes the reasons behind each employee’s results and designs immediate improvement actions.
Coaching
Actionable commitments are generated between leader and employee. Work plans are created to improve results.
Monitoring
Partial reviews are conducted to assess performance trends and verify the employee’s progress based on their performance review.
Audit
The purpose of the audit is to ensure the quality of coaching conversations to achieve the expected operational results.
Performance Modules
Real-Time Management of Indicators
Internal Messaging Platform
Automated Quality Monitoring
Integration with Speech Analytics to manage feedback
Performance Reporting
Multi-Tenant Platform to centralize the management model
Performance Results
A People-Centered Organization
At Apex, we focus our employee strategy on fostering healthy and resilient organizations, enhancing the psychological capital of each individual in our team.
Emotional Well-being
In line with our strategy, we designed and developed Dala, our Comprehensive Digital Well-being and Support Assistant.
This innovative, flexible, and practical tool allows employees to autonomously and quickly address needs, from the most immediate to the most complex, automating the experience when viable and connecting when crucial.
Dala offers two conversation paths to support the employee experience
Emotional Well-being
Helps identify how people feel to enhance their well-being
- Manage emotions quickly and personally.
- Perform meditation exercises and active breaks.
- Provide feedback on the experience.
Comunicación y Soporte
Request assistance or help from different areas of the organization.
- Resolve device, system, or accessory issues through a single channel.
- Inquire about licenses, certificates, and compensation.
Well-being Results
Business
cases
Our client, a leading clinical analysis laboratory, faced the need to automate appointment management, improve web check-in, and efficiently refer inquiries to advisors.
One of Argentina's most important University Hospitals faced significant challenges in operational management and customer experience.
One of Argentina's top three telecommunications companies approached Apex seeking a specific and challenging solution: providing quality support for its corporate clients
Our client, a global leader in the production and sale of coffee capsules, needed to streamline customer service while maintaining high CX standards.