Apex Bots
Automation and Artificial Intelligence to Transform Customer Experience Interactively and Humanely.
Automation
Business process optimization through consultative analysis and automation of activities with simpler workflows and solutions like Smart Workflow and RPA.
- Opportunity Evaluation
- Optimization of desktop screens and operational routines
- Error reduction and quality improvement
- Non-intrusive automation applications in legacy systems
- ROI measurement
Artificial Intelligence
24/7 access to instant self-service through assisted conversation.
Connect with customers on their preferred platform.
Integration through digital channels, including web, mobile, messaging apps, etc.
Pre-built agents: a library of agents ready for common use cases.
Easy management and simultaneous independent workflows.
Data labeling (training AI algorithms with human input).
Bots
AI-driven conversations through devices and platforms with advanced text and voice virtual agents.
Speech to Text
Accurate voice recognition, regardless of grammar, vocabulary, or accent.
Text to Speech
Communicate with customers naturally through advanced dialogue.
AI-Powered
Conversations
are the future of CX
Connect AI and machine learning technology with all our CX expertise.
Provide unique, close, and effective service across all channels and platforms.
Automate conversations with your customers without losing focus on quality and experience.
With the support of our specialized team to ensure the best user experience at all stages of the process.
Our Results
Applications by Vertical
Finance
- Account opening requirements
- Card delivery management
- Activate card
- Available balances
- Amount to be credited
- Account summary
- Financing plans
- Personal account data
- Limit increases
- Loan applications
- Payments made
- Account closure
- Credit card blocking
Telecommunications
- Portability
- Plan benefits
- Upgrade plan
- Product purchase
E-Commerce
- Products and collections
- Product sales
- Track shipment status
- Purchase pickup points
- Resellers
- Franchisees
- Management of “Loyalty and benefits programs”
- Service days / Technical service
- Billing and dates
Healthcare
- Appointment management & Check-In
- Location and schedule of facilities
- Results management
- Appointment management
- Coverage and authorizations by health insurance
- Quotes for private studies
- Requirements for studies
Main Features
100% Cloud
Omnichannel
100% secure
API / REST connect
Integration with major platforms
Real-time changes
Real-time information
Focus on user
experience
Sucess
stories
Our client, a leading clinical analysis laboratory, faced the need to automate appointment management, improve web check-in, and efficiently refer inquiries to advisors.
One of Argentina's most important University Hospitals faced significant challenges in operational management and customer experience.
One of Argentina's top three telecommunications companies approached Apex seeking a specific and challenging solution: providing quality support for its corporate clients
Our client, a global leader in the production and sale of coffee capsules, needed to streamline customer service while maintaining high CX standards.